المساعدة والأسئلة الشائعة
Orders
How can I place an order?
Payment is required at the concluOnce you're done selecting your item(s), add them to your cart and proceed to checkout.
If you are checking out as a guest, proceed by entering your email address, shipping details, preferred payment method and then submit your order.
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Do I need my prescription to place an order?
You can order from EYEVOG with or without a prescription. If you need vision correction, please provide your prescription. If you are shopping for a frame only, you can order without a prescription.
*Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.
How do I change or cancel my order?
Before Delivery: If you want to cancel your order before it arrives, please contact us as soon as possible. We’ll do our best to stop the shipment. You can cancel your order from your “Orders” tab before it gets shipped.
After Delivery: If your order has already been delivered, ensure the item is in its original condition and return it within 14 days of delivery. Please note that we don’t offer exchanges. Once we process your refund, you can place a new order for the desired product.
General
How can I search for products on eyevog.com?
To find the product(s) you're looking for, click the search button in the top right corner. You can also use the category and sub-category options at the top of the page to browse. You can further refine your search by applying filters in the top left corner.
Are EYEVOG frames guaranteed authentic?
Yes, at EYEVOG, we source all our products directly from authorized distributors and manufacturers. Our frames' materials include high-quality and sustainable acetate, steel, and titanium – guaranteeing a high degree of resistance to corrosion and breakage.
How can I submit my prescription details?
We want you to enjoy your new eyewear with the clearest vision possible. After checking out, you can:
1. Enter the prescription details manually
2. Upload an image of your prescription
*Ensure your prescription is less than 2 years old.
1. Enter the prescription details manually
2. Upload an image of your prescription
*Ensure your prescription is less than 2 years old.
Can I use my glasses prescription for ordering contacts and vice versa?
No, glasses and contact lens prescriptions are different. Contacts require specific measurements that are not covered in a glasses prescription.
How do I measure my frame size?
- Frame width: Measure the entire horizontal front (Approx. 40mm - 62mm)
- Bridge: Measure the distance between lenses (Approx. 14mm - 24mm)
- Temple piece: Measure the length of the arm piece (Approx. 120mm - 150mm)
How do I pick the right frame for my face shape?
- Round face: Best with angular frames like cat-eye.
- Square face: Round frames soften angular features.
- Oval face: Can wear almost any style, especially oversized frames.
- Heart face: Best with thin, round, and oval frames.
- Diamond face: Oval frames balance unique features.
Do I get a warranty on eyeglasses and sunglasses?
We offer a 2-year warranty on the following brands:
- 30Sundays
- BlackOut
- Spectus
- Babamio
All other brands have a 1-year warranty.
Eyeglasses
Which type of lens for eyeglasses do you offer?
At EYEVOG, our lens lab uses top-quality French lenses, produced with advanced cutting and fitting technology for superior precision and performance.
Do you sell bifocal or progressive lenses?
For the time being, we only supply single vision lenses. But more choices will be available soon! Find your nearest EYEVOG store and enjoy a seamless shopping experience.
Can you replace the lenses I have in my current frame?
If you have previously purchased a frame from us and need to upgrade your prescription or replace your lenses, email us at info@eyevog.com and we'll assist you right away. Note: We only fit lenses in frames purchased from EYEVOG.
Which lens coatings do you offer for eyeglasses?
Lens coatings enhance the performance and appearance of your glasses. All our lenses come with a standard anti-reflection coating and a scratch-resistant coating.
I sent EYEVOG the wrong eyeglasses prescription. What should I do?
Please ensure that you provide accurate prescription values or images when placing your order. If you notice any errors, contact our customer care team, available 8:00 AM to 12:00 AM, or email us at info@eyevog.com.
What do Spherical, Cylindrical, Axis, and PD values mean in my eyeglasses prescription?
Spherical (SPH) corrects nearsightedness (-) or farsightedness (+). Cylindrical (CYL) corrects astigmatism and requires an Axis value. Pupillary Distance (PD) measures the distance between your pupils and ensures proper lens alignment.
Do you accept insurance?
Currently, we do not work directly with any insurance company. Please check with your provider to see if you can claim your prescription glasses. We can provide invoices and receipts to assist with your claim.
How do I make sure that the glasses I have selected fit my face?
At EYEVOG, we offer detailed frame specifications and an advanced Virtual Try-On feature to help you find the perfect fit. Our customer care team is available from 8:00 AM to 12:00 AM for further assistance.
Sunglasses
How should I care for my sunglasses?
Sunglasses can maintain their new look for a long time with proper care. To keep them spotless, gently clean them with a lens cleaning cloth and a cleaner specifically designed for eyewear. Avoid using paper products, which can scratch the lenses, and steer clear of detergents or soaps that may damage the lens coatings. Always store your sunglasses in a protective case when not in use to prevent scratches and other damage.
What does polarized sunglasses mean?
If you spend a lot of time outdoors or are sensitive to light, polarized sunglasses are a great choice. They effectively block glare reflected off flat, light-colored surfaces, reducing eye strain and discomfort in bright conditions. These advanced lenses also enhance vision clarity and make colors appear more vivid.
What are the benefits of gradient lenses?
Gradient tint lenses fade from a darker to a lighter tint to protect your eyes from harmful UV exposure while still giving you a convenient vision. The dark upper part of the lenses shields your eyes, while the lighter middle and lower parts allow you to comfortably see through them. Also, if you're not a fan of fully black lenses but still want to look sophisticated, gradient lenses come in all colors! Talk about the best of both worlds!
What is the purpose of sunglasses' lens colors?
Sunglasses not only make a bold fashion statement with their lens colors but also protect your eyes by filtering harmful UV light. When selecting tinted sunglasses, consider your lifestyle and needs. Some lens tints enhance color vibrancy and brightness, while others reduce glare, soften harsh light, and improve visual clarity.
Green: Greenish-colored lenses filter out blue light and reduce glare in bright sunlight, making them ideal for daily wear and precision sports like golf.
Gray: Gray lenses effectively reduce glare, especially near water, and shield your eyes from bright light. Their versatility makes them suitable for both sunny and cloudy days, making them an excellent choice for driving and outdoor sports.
Blue or Purple: These colors are not only aesthetically pleasing and complementary to all skin tones, but they also enhance edge definition and improve color perception, especially in foggy or misty conditions.
Red or Rose: Rosy tints block blue light and reduce eye strain, enhancing visibility and making details appear sharper. This makes them an excellent choice for driving.
Yellow, Orange, or Gold: Light-colored lenses are perfect for moderate to low-light conditions. They enhance clarity and visibility while blocking blue light, making them ideal for both indoor and outdoor activities.
Browse eyevog.com and find yourself a perfect pair of sunglasses!
Green: Greenish-colored lenses filter out blue light and reduce glare in bright sunlight, making them ideal for daily wear and precision sports like golf.
Gray: Gray lenses effectively reduce glare, especially near water, and shield your eyes from bright light. Their versatility makes them suitable for both sunny and cloudy days, making them an excellent choice for driving and outdoor sports.
Blue or Purple: These colors are not only aesthetically pleasing and complementary to all skin tones, but they also enhance edge definition and improve color perception, especially in foggy or misty conditions.
Red or Rose: Rosy tints block blue light and reduce eye strain, enhancing visibility and making details appear sharper. This makes them an excellent choice for driving.
Yellow, Orange, or Gold: Light-colored lenses are perfect for moderate to low-light conditions. They enhance clarity and visibility while blocking blue light, making them ideal for both indoor and outdoor activities.
Browse eyevog.com and find yourself a perfect pair of sunglasses!
Contact Lenses
Who can wear contact lenses?
Everyone can wear contact lenses, regardless of age, prescription, or lifestyle. As long as you're comfortable with applying and removing them, there's no reason not to try them. Just be sure to consult your ophthalmologist to confirm that contact lenses are a suitable option for you.
Does wearing contact lenses cause eye problems?
Wearing contact lenses is very safe as long as you adhere to your ophthalmologist's instructions on care, wear duration, and replacement frequency.
Can I wear contact lenses while playing sports?
Yes, you definitely can. Ophthalmologists often recommend them for their safety and advantages over eyeglasses. Contacts offer clear vision without frames obstructing your view, are less likely to fall out, and allow for easy use with headgear or goggles.
Are there contact lenses available for Astigmatism?
Yes, contact lenses designed to correct astigmatism are called Toric lenses. These lenses are specifically crafted to address vision problems caused by an irregularly shaped cornea.
How do I care for my contact lenses?
Proper care is essential to maintain eye health and comfort. Here’s how to do it:
- Clean and disinfect each lens every time you remove it.
- Adhere to the recommended replacement schedule for your lenses.
- Wash your hands with a mild, non-perfumed, non-oily soap before handling lenses.
- Always use a disinfecting solution, eye drops, and enzymatic cleaners when cleaning and storing your contact lenses.
- To clean each lens, rub it gently with your index finger in the palm of your hand.
- Clean your lens case every time you use it with a sterile solution and let it air dry (replace the case every 3 months).
Can I change my eye color with contact lenses?
Yes. Color contact lenses are designed to enhance or change your natural eye color. Prescription-colored contacts are also available for vision correction.
Do I need to see an eye doctor before wearing contact lenses?
Since contact lenses are medical devices, it's crucial to have your eyes examined by an eye doctor to ensure they are suitable for you. The doctor can then provide a prescription for your contact lenses.
Can I sleep while wearing contact lenses?
Redness, irritation, and dryness can occur if you wear contact lenses while sleeping. To prevent these issues, remove your contacts before going to bed or taking a nap.
Shipping and Delivery
Where do you ship?
Currently, EYEVOG provides a fast delivery service to Saudi Arabia.
Do you offer free shipping?
Yes, we do! * Additional shipping fees may be applied depending on where your package is being shipped to.
How long will my order take to arrive?
Delivery times vary depending on your location and choice of delivery speed (Standard/Same Day/Next Day).
How do I track my order?
To track your shipment, we’ll send status updates and a tracking link to your registered mobile number and email. You can also track your order by logging into the My Account section, entering your order number, and clicking “Submit”.
Can I change my delivery address after placing my order?
Yes, you can. Just email us your order number and the new address at info@eyevog.com.
My order hasn't arrived yet. What should I do?
Worry not! Our dedicated team of customer care experts is available for help from 8:00 AM to 12:00 AM. Just email us your order number at info@eyevog.com and we will immediately look into the status of your order.
I'm missing an item from my order. What should I do?
Please contact our 8:00 AM to 12:00 AM customer care team for immediate assistance at info@eyevog.com.
Returns
How can I return a product?
If you're not fully satisfied with your purchase, you can return it within 14 days after the delivery date. Read more about our returns policy.
What are the non-returnable items?
All contact and ophthalmic lenses.
How soon will I get my refund?
After submitting your return request, we will inspect your returned item(s) (this process usually takes 2-3 working days). If approved, you will receive your refund within 2-4 business days (or 7-14 days for bank transfers).
Virtual Try-On
How does the Virtual Try-On tool work?
Select your favorite eyeglasses or sunglasses and try them online. Our virtual try-on helps you determine which frames best complement your face shape.
Do I have to register to access the virtual try-on tool?
No registration or account is required. The virtual try-on is accessible to everyone, free of charge.
ًالشحن مجانا
الدفع عند الاستلام
منتجات أصلية
الدفع الآمن
- يؤدي اختيار أحد الخيارات إلى تحديث كامل للصفحة.
